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Your phone or tablet has to be on the same network as the switcher. Check that first: a phone on mobile data, or on a guest Wi-Fi network that isolates clients, cannot see it.

If the network is right and discovery still finds nothing, enter the switcher's IP address by hand under Manual IP. You can read the address off the switcher in ATEM Setup, or from your router's device list.

An ATEM accepts only a limited number of control connections at once, about five. When they are all taken, the connect screen says so plainly: the switcher is refusing new controllers. Close ATEM Software Control, a hardware panel or another phone that you are not using, and try again. If it says no switcher answered instead, check the address and that your device is on the same network as the switcher.

Almost always Wi-Fi rather than the app. Keep the device on the same band and access point as the switcher, avoid mesh hand-off mid-show, and turn off battery optimisation for ProSwitcher so Android does not throttle its networking. The controls lock and show a reconnecting overlay while the link is down, deliberately, so you cannot fire a cut that will not arrive.

The mixer builds its channels from what the switcher reports. If the screen is empty, the switcher has not reported any audio channels. Reconnect, and if it stays empty, email us with the switcher model and firmware version.

Update to version 1.1.0 from Google Play. Version 1.0.1 showed Fairlight channels but could not control them; from 1.1.0 the audio mixer controls both the classic and the Fairlight mixer: faders, meters and mute or AFV per channel, and on Fairlight switchers the 6-band EQ, dynamics and mic delay. If it still does nothing, email us with the switcher model and firmware version.

Panels are built from what your switcher reports. SuperSource, streaming, recording, ISO recording and Fairlight audio exist only on some models, and picture-in-picture needs a DVE. Where a panel cannot work on your switcher, opening it tells you so, instead of asking you to buy it, so you can always tell whether it is your switcher or the app that cannot do something. The supported switchers page lists what each model has.

In the media pool, tap an empty slot and choose a photo from your phone. ProSwitcher converts it and uploads it to the switcher, and uploads are fast. Tap a filled slot to load it into a media player, replace it or clear it, or capture a still straight from program.

Tap Try the demo switcher on the connection screen. It runs a complete simulated switcher inside the app, with no hardware and no network, and every panel opens in it with no purchase and no trial. Its ON AIR and REC go nowhere.

Open Settings, tap ProSwitcher Pro, then Restore purchases. Make sure the device is signed in to the same Google account you bought with.

No. Once Pro is unlocked it stays unlocked on that device with no internet at all, deliberately, because the app is used on isolated venue networks. You only need a connection at the moment of purchase.

On the Pro screen, tap Restore purchases. If the store cannot be reached, the app offers Service Mode: a one-tap 24-hour unlock, available once every 30 days, so a network problem never costs you a show.

Not automatically: the two stores cannot share a purchase. The iPad and iPhone versions are still to come; if you buy on one platform and later move to the other, email us with your receipt and we will sort you out.