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Your phone or tablet has to be on the same network as the switcher. Check that first — a phone on mobile data, or on a guest Wi-Fi network that isolates clients, cannot see it.

If the network is right and discovery still finds nothing, enter the switcher's IP address by hand under Manual IP. You can read the address off the switcher in ATEM Setup, or from your router's device list.

An ATEM accepts about five control connections at once. If ATEM Software Control, a hardware panel and another phone are already connected, there may be no slot left. Close one of them and try again.

Almost always Wi-Fi rather than the app. Keep the device on the same band and access point as the switcher, avoid mesh hand-off mid-show, and turn off battery optimisation for ProSwitcher so Android does not throttle its networking. The controls lock and show a reconnecting overlay while the link is down, deliberately — so you cannot fire a cut that will not arrive.

Your switcher uses the Fairlight audio mixer. ProSwitcher currently speaks the classic ATEM mixer, so it has nothing to show there yet — the screen says so when it detects Fairlight. Fairlight support is in progress and will arrive as a free update.

SuperSource, streaming, recording and multiview are listed but not built yet. They are shown rather than hidden so you can always tell whether it is your switcher or the app that cannot do something.

Tap Try the demo switcher on the connection screen. It runs a complete simulated switcher inside the app, so you can see every panel with no hardware and no network.

Open Settings, tap ProSwitcher Pro, then Restore purchases. Make sure the device is signed in to the same Google account or Apple ID you bought with.

No. Once Pro is unlocked it stays unlocked on that device with no internet at all — deliberately, because the app is used on isolated venue networks. You only need a connection at the moment of purchase.

On the Pro screen, tap Restore purchases. If the store cannot be reached, the app offers Service Mode — a one-tap 24-hour unlock, available once every 30 days, so a network problem never costs you a show.

Not automatically — the two stores cannot share a purchase. If you have bought on one platform and moved to the other, email us with your receipt and we will sort you out.